{"id":9611,"date":"2025-06-05T02:29:59","date_gmt":"2025-06-04T23:29:59","guid":{"rendered":"https:\/\/flooss.sa\/?page_id=9611"},"modified":"2025-11-23T14:36:51","modified_gmt":"2025-11-23T11:36:51","slug":"complaints-suggestions","status":"publish","type":"page","link":"https:\/\/flooss.sa\/en\/complaints-suggestions\/","title":{"rendered":"Complaints &amp; Suggestions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9611\" class=\"elementor elementor-9611\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f242c7c e-flex e-con-boxed e-con e-parent\" data-id=\"f242c7c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c115b3c elementor-widget elementor-widget-heading\" data-id=\"c115b3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints &amp; Suggestions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caed0bf elementor-widget elementor-widget-text-editor\" data-id=\"caed0bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At AL-AN Alkhaligia for Consumer Microfinance (FLOOSS), we are committed to providing the best customer experience. Your feedback matters, and we are always here to address your inquiries and complaints promptly and effectively.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aa1e69a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aa1e69a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6819722\" data-id=\"6819722\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-96227ca hide-ar elementor-widget elementor-widget-heading\" data-id=\"96227ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">For Complaints &amp; Suggestions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2df6bd2 hide-eng elementor-widget elementor-widget-heading\" data-id=\"2df6bd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0643\u0645\u0627 \u064a\u0645\u0643\u0646\u0643\u0645 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627 \u0639\u0628\u0631<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a92956 elementor-mobile-align-center elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4a92956\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-phone-call\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">8001240472<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-envelope\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">care@flooss.sa<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-x-twitter\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">@FloossCare<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-45ffd53\" data-id=\"45ffd53\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc56df2 elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"bc56df2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t  <div class=\"container\">\r\n    <h2>Complaints Form<\/h2>\r\n    <form id=\"ticketForm\">\r\n      <label>Full Name<\/label>\r\n      <input type=\"text\" id=\"fullName\" name=\"ticket_name\" required>\r\n\r\n      <label>Contact Number<\/label>\r\n      <input type=\"text\" id=\"contactNumber\" name=\"ticket_phone\" placeholder=\"05xxxxxxxx\" required>\r\n\r\n      <label>Email<\/label>\r\n      <input type=\"email\" id=\"email\" name=\"ticket_email\" placeholder=\"Optional\">\r\n\r\n      <label>National ID Number<\/label>\r\n      <input type=\"text\" id=\"nationalId\" name=\"ticket_id_no\" pattern=\"[0-9]{10}\" required>\r\n\r\n      <label>Message<\/label>\r\n      <textarea id=\"message\" name=\"ticket_detail\" rows=\"5\" required><\/textarea>\r\n\r\n      <label>Attachment<\/label>\r\n      <input type=\"file\" id=\"files\" name=\"files\" multiple>\r\n\r\n      <button type=\"submit\">Submit Ticket<\/button>\r\n    <\/form>\r\n\r\n    <div id=\"responseBox\" class=\"hidden\"><\/div>\r\n  <\/div>\r\n  \r\n  <script>\r\ndocument.getElementById(\"ticketForm\").addEventListener(\"submit\", async (e) => {\r\n  e.preventDefault();\r\n\r\n  const responseBox = document.getElementById(\"responseBox\");\r\n  responseBox.classList.add(\"hidden\");\r\n\r\n  \/\/ \u2705 Get values from the form inputs\r\n  const fullName = document.getElementById(\"fullName\").value;\r\n  const contact = document.getElementById(\"contactNumber\").value;\r\n  \r\n  if (!contact.startsWith(\"0\")) {\r\n  contact = \"0\" + contact;\r\n}\r\n\r\n  const email = document.getElementById(\"email\").value;\r\n  const idNumber = document.getElementById(\"nationalId\").value;\r\n  const message = document.getElementById(\"message\").value;\r\n\r\n  const formData = new FormData();\r\n  formData.append(\"main_category_id\", \"3\");\r\n  formData.append(\"category_id\", \"69\");\r\n  formData.append(\"second_category_id\", \"343\");\r\n\r\n  formData.append(\"ticket_phone\", contact);\r\n  formData.append(\"ticket_name\", fullName);\r\n  formData.append(\"ticket_area\", \"1\");\r\n  formData.append(\"ticket_city\", \"1\");\r\n  formData.append(\"ticket_detail\", message);\r\n  formData.append(\"ticket_id_no\", idNumber);\r\n  formData.append(\"ticket_email\", email);\r\n\r\n  formData.append(\"channels\", \"15\");\r\n  formData.append(\"priority_id\", \"1\");\r\n  formData.append(\"risk_id\", \"1\");\r\n  formData.append(\"api_source\", \"website\");\r\n  formData.append(\"lang\", \"ar\");\r\n\r\n  \/\/ \u2705 Handle attachments\r\n  const files = document.getElementById(\"files\").files;\r\n  if (files.length > 0) {\r\n    let fileNames = [];\r\n    for (let i = 0; i < files.length; i++) {\r\n      formData.append(\"files\", files[i]);\r\n      fileNames.push(files[i].name);\r\n    }\r\n    formData.append(\"attachment_\", fileNames.join(\",\"));\r\n    formData.append(\"api_source\", \"attachment\");\r\n  }\r\n\r\n  try {\r\n    const res = await fetch(\"https:\/\/crm.flooss.sa:8001\/api\/create_ticket_api\/\", {\r\n      method: \"POST\",\r\n      headers: {\r\n        \"Authorization\": \"Basic \" + btoa(\"ivr:123456\")\r\n      },\r\n      body: formData\r\n    });\r\n\r\nconst responseText = await res.text();\r\n\r\nlet data;\r\ntry {\r\n  data = JSON.parse(responseText);\r\n} catch (err) {\r\n  console.error(\"Server returned non-JSON:\", responseText);\r\n  throw new Error(\"Invalid JSON response\");\r\n}\r\n\r\n\r\n    responseBox.classList.remove(\"hidden\");\r\n    if (data.status === \"success\") {\r\n      responseBox.textContent = `\u2705 ${data.message} (Ticket ID: ${data.ticket_id_no})`;\r\n      responseBox.className = \"success\";\r\n    } else {\r\n      console.log(data.message);\r\n      responseBox.textContent = `\u274c Error: ${data.message || \"Something went wrong.\"}`;\r\n      responseBox.className = \"error\";\r\n    }\r\n  } catch (err) {\r\n    console.error(err);\r\n    responseBox.classList.remove(\"hidden\");\r\n    responseBox.textContent = \"\u274c Failed to connect to the server.\";\r\n    responseBox.className = \"error\";\r\n  }\r\n});\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints &amp; Suggestions At AL-AN Alkhaligia for Consumer Microfinance (FLOOSS), we are committed to providing the best customer experience. Your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9611","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/flooss.sa\/en\/wp-json\/wp\/v2\/pages\/9611","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flooss.sa\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flooss.sa\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/flooss.sa\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/flooss.sa\/en\/wp-json\/wp\/v2\/comments?post=9611"}],"version-history":[{"count":52,"href":"https:\/\/flooss.sa\/en\/wp-json\/wp\/v2\/pages\/9611\/revisions"}],"predecessor-version":[{"id":10323,"href":"https:\/\/flooss.sa\/en\/wp-json\/wp\/v2\/pages\/9611\/revisions\/10323"}],"wp:attachment":[{"href":"https:\/\/flooss.sa\/en\/wp-json\/wp\/v2\/media?parent=9611"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}